Information we collect

 

To fulfill your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly.

 

 

Why we need your information and how we use it

 

We rely on a number of legal bases to collect, use, and share your information, including;

• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

 

 

Information Sharing and Disclosure

 

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Wix. We share information with Wix as necessary to provide you our services and comply with our obligations under both the Wix Seller Policy and Wix Terms of Use.

• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. We may collect, use, retain, and share your information if we believe, in good faith, that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

 

 

Data Retention

 

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time periods: 7 years.

 

​

Transfers of Personal Information Outside the EU

 

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Wix is Privacy Shield certified.

​

​

Cookies

 

a) Use of cookies by English Woods

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Below is the lists the cookies we use and why.

 

Cookie Name - svSession

Life Span - Permenant

Purpose - Creates activities & B1

 

Cookie Name - hs

Life Span - Session

Purpose - Security

 

Cookie Name - incap_ses_${Proxy-ID}_${Site-ID

Life Span - Session

Purpose - Security

 

Cookie Name - incap_visid_${Proxy-ID}_${Site-ID}

Life Span - Session

Purpose - Security

​

Cookie Name - nlbi_{ID}

Life Span - Persistent Cookie

Purpose - Security

​

Cookie Name - XSRF-TOKEN

Life Span - Persistent Cookie

Purpose - Security

​

Cookie Name - smSession

Life Span - Two weeks 

Purpose - Identify logged in site members

​

​

 b) How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

c) External links

To improve our content and to deliver a better online experience for our users, we sometimes embed images and videos from other websites. We currently use and may in future use content from sites such as Facebook, Twitter, Vimeo and YouTube. You may be presented with cookies from these third party websites. Please note that we do not control these cookies and you should consult the relevant third party website for information on how these cookies are used and how you can control them.

 

 

Your Rights

 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

 

How to Contact Us

 

For purposes of EU data protection law, we, English Woods, are the data controller of your personal information. If you have any questions or concerns, you may contact us at phil@englishwoods.co.uk. Alternately, you may telephone us on: +44 (0)1823 681002.